Refund policy

FINAL SALE – No Returns or Refunds

Thank you for shopping with ACTIVE™ Products.

Please note that all purchases are final sale. We do not accept returns, exchanges, or refunds on parts store orders.

Damaged or Defective Items

If your order arrives damaged or defective, we’re here to help. Please email support@activeproducts.com within 7 days of delivery with the following:

  • Your order number along with the product SKU

  • A description of the issue

  • Clear photos of the item(s) and packaging

Our team will review your request and, if approved, provide a replacement for the same item (subject to availability). If a replacement is not available, store credit may be issued at our discretion.

We appreciate your understanding and thank you for supporting ACTIVE™.